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First, ensure the add-in is enabled in Excel by going to File > Options > Add-ins, selecting "Excel Add-ins" from the Manage dropdown, clicking Go, and checking the box next to the add-in; if missing, use Browse to locate the .xlam or .xla file. 2. Next, verify Trust Center settings by navigating to File > Options > Trust Center > Trust Center Settings, ensuring "Require Application Add-ins to be signed" is unchecked, enabling macros temporarily, and adding the add-in’s folder to Trusted Locations. 3. Check for compatibility issues such as 32-bit vs 64-bit mismatches, recent Office updates, or version incompatibility, and repair Office via Control Panel if needed. 4. Investigate errors in the VBA editor by pressing ALT F11, checking the Immediate Window (CTRL G) for issues, and reviewing missing references under Tools > References, or examine the Windows Event Viewer under Application logs for Excel-related errors. 5. Test by launching Excel in Safe Mode using "excel /safe" via Run; if the add-in works, a conflict exists, and optionally reset Excel settings by renaming the Excel config folder after backing it up. 6. Finally, reinstall the add-in manually through Add-ins > Go > Browse or register COM add-ins with regsvr32 if applicable, keep backups, ensure admin rights, and use proper installers for third-party tools—most issues are resolved by addressing enablement, trust, or compatibility, so follow steps sequentially to identify the cause.
If your Excel add-ins aren’t loading or working properly, it can be frustrating—especially if you rely on them for automation, data analysis, or reporting. The good news is that most issues can be resolved with a few systematic troubleshooting steps. Here’s what to check and how to fix common Excel add-in problems.

1. Check if Add-ins Are Enabled in Excel
Sometimes add-ins get disabled automatically due to errors or compatibility issues.
Steps:

- Open Excel.
- Go to File > Options > Add-ins.
- At the bottom, make sure "Excel Add-ins" is selected in the Manage dropdown, then click Go.
- In the Add-Ins window, ensure the box next to your add-in is checked.
- If it's not listed, click Browse to locate the
.xlam
or.xla
file manually.
? Tip: If an add-in was recently disabled by Excel, you’ll see a message in the Trust Center about inactive add-ins.
2. Verify Trust Center Settings & Security Blocks
Excel may block add-ins from loading due to security settings—especially if they're from external sources or unsigned.

Steps:
- Go to File > Options > Trust Center > Trust Center Settings.
- Click Add-ins.
- Make sure "Require Application Add-ins to be signed" is unchecked (unless you’re required to use only signed add-ins).
- Under Macro Settings, ensure "Enable all macros" or "Disable all macros with notification" is selected (temporarily for testing).
- Also check Trusted Locations—add the folder where your add-in is stored to ensure it's trusted.
3. Check for Compatibility Issues
Add-ins may fail if there’s a mismatch between Excel version (32-bit vs 64-bit), Windows updates, or Office updates.
Things to verify:
- Are you using a 32-bit add-in on a 64-bit version of Excel? (Or vice versa?) Some COM or VBA-based add-ins are architecture-sensitive.
- Has Excel recently updated? Try repairing Office:
- Go to Control Panel > Programs > Programs and Features.
- Select Microsoft Office, click Change, then Repair.
- Is the add-in compatible with your version of Excel (e.g., Excel 2016, 2019, 365)?
4. Look for Errors in the VBA Editor or Event Viewer
If the add-in loads but doesn’t work, there might be a runtime error.
For VBA-based add-ins:
- Press
ALT F11
to open the VBA editor. - Check the Immediate Window (
CTRL G
) for errors. - Look for missing references (go to Tools > References and check for any marked as "Missing").
For deeper system-level errors:
- Open Event Viewer (search in Windows Start).
- Look under Windows Logs > Application for errors related to Excel or the add-in.
5. Reset Excel Settings or Load in Safe Mode
Sometimes corrupted settings or conflicting add-ins interfere.
Try opening Excel in Safe Mode:
- Press
Win R
, type:excel /safe
- Then try loading the add-in again.
If it works in Safe Mode, another add-in or customization is likely causing a conflict.
Optional: Reset Excel settings
- Close Excel.
- Rename the Excel config folder (usually located at):
C:\Users\[YourUsername]\AppData\Roaming\Microsoft\Excel\
(Back it up first.)
6. Reinstall or Register the Add-in Manually
If the add-in still doesn’t appear:
- Reinstall it by going to Add-ins > Go > Browse, and reselect the
.xlam
file. - For COM add-ins, you may need to register them using
regsvr32
(if it's a.dll
file), but this is rare for standard Excel add-ins.
Final Notes
- Always keep a backup of your add-in files.
- Ensure you have administrator rights if installing system-wide add-ins.
- Some third-party add-ins (like Kutools, ASAP Utilities) may require separate installers—not just file loading.
Most Excel add-in issues come down to trust settings, enabling status, or compatibility. Go through the steps one by one, and you’ll likely find the culprit. Basically, start simple—check if it’s enabled and trusted—then dig deeper if needed.
The above is the detailed content of Excel add-ins not loading or working. For more information, please follow other related articles on the PHP Chinese website!

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